REPAIR & SERVICE

We know that LOC Waders are made to be used. If your waders are damaged through heavy use, an accident, or normal wear and tear, our Service & Repair Department will always do its best to repair them whenever possible.

If we determine that your waders cannot be repaired, we will contact you to discuss the available options.

All repairs and replacements are assessed and carried out at the discretion of LOC Outdoors AB.

WARRANTY CLAIMS

If your waders have a defect in materials or workmanship that is covered by our warranty, LOC will, at our discretion, repair or replace the product free of charge.

The waders must be returned to LOC or to the LOC dealer from whom they were purchased for inspection.

If the claim is approved as a warranty claim, LOC will also cover the cost of return shipping.

If we need additional information or approval from you before proceeding, we will contact you. If we do not receive a response, your waders will be returned 30 days after our last attempt to contact you.

If LOC replaces your waders under warranty, the replaced product becomes the property of LOC Outdoors AB, Sweden.

REPAIRS NOT COVERED BY WARRANTY

If your waders require repair due to an accident, damage caused by use, or normal wear and tear rather than a defect in materials or workmanship, we will repair them whenever possible for a fee.

Please send clean and completely dry waders to the store where they were purchased or, if purchased through the LOC webshop, directly to the LOC Service Centre.

Once we have inspected the waders, we will contact you with a repair recommendation and, where applicable, a repair quote. No chargeable repair will be carried out without your approval.

Standard repair time is approximately 2 weeks from the date your waders arrive at our facility, excluding transit time.

SHIPPING

The owner is responsible for all shipping costs when sending waders to LOC for inspection, repair or warranty assessment.

If the repair is approved as a valid warranty claim, LOC will cover the return shipping cost.

For repairs that are not covered by warranty, the owner is responsible for both the shipping costs and any applicable repair or handling fees.

If waders are sent to us wet or dirty, they will not be serviced and will be returned to the owner. In this case, the owner is responsible for all return shipping costs and an administration fee of EUR/USD 20.

Important: All customs duties, import taxes and other customs-related charges are the responsibility of the owner.

BEFORE SENDING YOUR WADERS

Please make sure that your waders are completely clean and dry, both inside and outside, before sending them to us.

Dirty or wet waders will not be accepted for service.

Remove all personal belongings and accessories from the waders before shipping. LOC is not responsible for personal items or accessories lost in transit.

HOW TO SEND YOUR WADERS

1. Clean and dry your waders completely inside and outside.

2. Fold the waders carefully and pack them in a suitable box. Please avoid using a box that is unnecessarily large.

3. Complete the LOC Repair & Service Form and include a copy inside the package.

4. Send the package to the appropriate address below.

WHERE TO SEND YOUR WADERS

Purchased from a LOC partner/dealer?
Please return or deliver your waders to the store where they were purchased.

Purchased through the LOC webshop?
Please send or deliver your waders directly to:

LOC OUTDOORS AB
Att: Service & Repairs
Brodalsvägen 11B
433 38 Partille
Sweden

FIELD REPAIRS

If you are out on the water and accidentally puncture your waders, our LOC Instant Field Repair Patches are a handy solution for making a quick repair and getting you back to fishing.

Read more about LOC Instant Field Repair Patches »

REPAIR & SERVICE FORM

Please complete the form with a brief description of the problem and mark the affected area on the illustration. Include the completed form with your waders and email a copy to service@locwading.com.

DOWNLOAD THE LOC REPAIR & SERVICE FORM HERE